PRIVACY POLICY
Elixir Ceylon (Pvt) Ltd
Effective Date: 9 October 2026
1. Introduction
Welcome to Elixir Ceylon. We value your privacy and are committed to protecting your personal information when you visit our website, browse our products or place an order online.
This Privacy Policy explains how Elixir Ceylon (Pvt) Ltd collects, uses, stores and shares your personal information when you visit www.elixirceylon.com or interact with us through our online store and related customer service channels.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you use our website or purchase our products:
Personal Information
Full name
Billing and delivery address
Telephone number
Email address
Order and Payment Information
Products purchased and order history
Order confirmations and transaction details
Payment status and relevant transaction references
Payments may be processed by third-party payment service providers. We do not intend to collect or store full payment card details on our own systems unless expressly stated.
Technical Information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited and website usage data through cookies and similar technologies, where applicable.
3. How We Use Your Information
We may use your personal information to:
Process, confirm and fulfil your orders.
Arrange delivery and communicate delivery updates.
Respond to enquiries, complaints and customer service requests.
Process payments, refunds and returns.
Improve our website, products and shopping experience.
Detect and prevent fraudulent transactions or unauthorised activities.
Send promotional offers, product updates and marketing communications where permitted by law and in accordance with your preferences.
Comply with applicable legal, accounting and regulatory obligations.
4. Sharing Your Information
We do not sell your personal information to third parties.
However, we may share relevant information with trusted third parties where necessary to operate our business, including:
Payment providers to process online payments and refunds.
Delivery and courier companies to deliver your purchases.
Website hosting and technology providers to maintain and operate our online store.
Analytics and marketing service providers, where used and subject to applicable requirements.
Government authorities or other parties where disclosure is required by law or necessary to protect our legal rights.
We aim to limit the information shared to what is reasonably necessary for the relevant purpose.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic and enhance your shopping experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where required, we will seek your consent before using non-essential cookies or tracking technologies.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to safeguard your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, managing customer relationships, resolving disputes and meeting applicable legal and accounting requirements.
When information is no longer required, we will take reasonable steps to securely delete it or anonymise it, where appropriate and permitted by law.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Object to or request restrictions on certain types of processing, where applicable.
Withdraw consent where processing is based on your consent.
Opt out of promotional emails or marketing communications.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing a request.
9. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.
Elixir Ceylon is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is intended for use by adults making purchases. We do not knowingly collect personal information directly from children without appropriate authorisation or a lawful basis.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. International Data Transfers
Some of our website, payment, hosting or other service providers may process information outside Sri Lanka. Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable laws.
Any updated version will be published on our website with a revised effective date. We encourage customers to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us:
Elixir Ceylon (Pvt) Ltd
Website: www.elixirceylon.com
Email: elixirceylon@gmail.com
Telephone: +94773470830
Address: 81/33B 5th Lane, Kadawatha Road, Nadimala, Dehiwala, Sri Lanka
We will review and respond to privacy-related enquiries in accordance with applicable requirements.